WEBSITE PRIVACY STATEMENT
1. Company Background
e-Rewards, Inc. (a US Company), e-Rewards Europe Limited (a UK company), Research Now, Inc. (A US Company), Research Now Limited (a UK company), The Mobile Panel Ltd., The Mobile Channel Ltd., Research Now Pty Ltd. (an Australian Company), Research Now Inc. (a Canadian Company), Research Now Consulting Co. Ltd (a Chinese company), Research Now Technology EPE (a Greek Company), Research Now GmbH (a German Company), Research Now PTE LTD (a Singaporian Company), Research Now Pty Limited (a New Zealand company), Research Now Spain S.L. (a Spanish company) and Research Now SARL (a French Company) (together "Research Now") operate the Valued Opinions websites. This Privacy Policy governs the website located at www.valuedopinions.com.
Research Now is a member of various trade associations in the U.S. and Europe, including the Council of American Survey Research Organizations (CASRO) Code of Standards and Ethics for Survey Research, the European Society of Opinion and Marketing Research (ESOMAR) Codes and Guidelines for Survey Research, Marketing Research Association, American Marketing Association and the UK-based Market Research Society. Research Now strives to conform to the European Commission Directive on Data Protection, the Federal Trade Commission (FTC) Fair Information Practice Principles, the CAN-SPAM Act, and other privacy regulations and guidelines in the U.S. and abroad, as applicable.
2. Information Collected on this Website
Our research survey websites, including this site (www.valuedopinions.com), provide survey respondents with the opportunity to express opinions and attitudes about the most current issues. We conduct research that involves people from around the world, and we aggregate and anonymize such research (stripped of any personally identifiable information) before sending research results to our clients. In addition, certain survey findings might be published on our websites (in anonymous form) so that our respondents can be among the first to hear about the concerns and interests of people around the world.
In order to compile our research studies, we may ask you to voluntarily submit personally identifiable information, which may include:
- your name and address, email address, telephone number and general contact details;
- images on film, photographs and telephone voice recordings;
- demographic information, such as your zip code, gender, country of origin or income level;
- your racial or ethnic origin;
- your political opinion(s) and/or political party with which you are affiliated;
- your religious or spiritual beliefs;
- whether or not you are a member of a labor union;
- your physical or mental health or condition;
- your sexual life;
- your hobbies and interests; and
- whether you have any type of criminal record, or have been arrested for any offense.
In addition, you will need to submit your email address and password to login to the www.valuedopinions.com site.
By registering on the www.valuedopinions.com site, you agree to receive emails from us, such as other survey invitations and reminders, communications about sweepstakes in which you have been selected as a winner, responses to inquiries that you submitted on our site, and inquiries regarding your status as a Research Now member. If we send you a survey invitation or reminder by email, we will always provide the opportunity to opt-out of receiving future emails by following the "unsubscribe" instructions at the bottom of the email.
We may also ask third parties to send survey invitation emails on our behalf. In such cases, the people who receive those emails can choose to click on a link to be directed to Research Now's registration page on its site. The individual can then decide whether or not to register with Research Now.
3. How We Use the Information You Provide
If you have registered on the www.valuedopinions.com site, we will use the information you provide us primarily to contact you about surveys in which we would like you to participate, or to provide you with the results of the surveys. We may also use your personal information to:
- notify you about new features on our websites, or other products or services in which we think you may be interested;
- update our internal database of individuals willing to take part in research and surveys;
- determine which individuals registered with Research Now should be invited to participate in our surveys;
- provide you with information about incentives for responding to our survey requests;
- process your answers to surveys and summarize the results;
- conduct research surveys on behalf of third parties;
- transfer your survey responses to service suppliers who conduct process survey results on our behalf and under our direction;
- provide a unique, non-personally identifiable ID (not associated with you) to our research partners so they may conduct surveys on our behalf and report the findings to us;
- to provide you with information relating to rewards provided by any third parties, including but not limited to a reward provided in response to your participation in surveys;
- contact you by email to invite you to take part in surveys and offline focus groups; and/or
- invite you to enter a sweepstakes or participate in other incentive programs as a reward for participating in our surveys;
- comply with applicable laws and regulations; and
- respond to your inquiries about Research Now or its website.
We may also share your personal information with Research Now subsidiaries or non-affiliated vendors, who may need to access and use your personal information to process your rewards, ensure that your mailing address is accurate, and eliminate duplicate information from our records. For example, Research Now provides our third-party fulfillment warehouse with names and mailing addresses so the warehouse can process and send paper gift certificates.
Email Communications from Research Now
Research Now does not send unsolicited commercial emails. Nevertheless, Research Now voluntarily complies with the key privacy and disclosure provisions of the U.S. CAN-SPAM Act, including:
- providing truthful sender information;
- including a physical address for Research Now Inc. or the Research Now Inc. affiliate sending the email message; and
- providing a clear and simple opt-out method which is honored within ten (10) business days after the opt-out request is made.
In addition, all survey invitations sent via email are consistent with the CASRO Code of Standards and Ethics for Survey Research.
Survey Results
Research Now conducts surveys on behalf of its clients. Research Now's clients include U.S.-based businesses, as well as research organizations based in other jurisdictions who wish to survey people in the U.S. or elsewhere.
Clients list the general demographic information (such as age range, ethnic background, and occupation) of individuals from whom they wish to ask survey questions. Based on the client's needs, Research Now contacts individuals who have registered on the site and invites them to participate in an online survey.
Answers to the surveys are associated with unique, but non-personally identifiable ID numbers in Research Now's databases. Research Now may aggregate and interpret the answers in reports.
4. Sharing Your Personal Information
In order to provide you with the services on our sites, we may need to share your personal information with third parties, our agents, who perform services on our behalf, such as merchandise fulfillment, web hosting, and the like. Research Now may also share your personal data with affiliated companies in the Research Now group of companies (see "Company Background") or with unaffiliated third parties when permitted by law, as described above under "How We Use the Information You Provide". If Research Now acquires or spins off all or part of its business, or in the event of a bankruptcy proceeding, it might convey its business assets, including survey participant data. If a change of ownership occurs, a notice will be posted here, so please check this policy regularly.
5. Accessing the Personal Information You've Provided
If you provided personal information during registration or in response to a survey, you may change or modify such information by:
- Visiting the www.valuedopinions.com website, logging in, and updating your information; or
- Sending an email to inquiries@valuedopinions.com
If you choose to stop participating in our research surveys, you may unsubscribe from our survey invitations at any time by sending an email to mailun@valuedopinions.com. Please be aware that even if you unsubscribe, we may maintain certain information in your registration profile for up to five (5) years for ordinary business purposes, such as reporting the aggregate number of registrations and cancellations to our non-affiliated partners.
6. Safety and Security
We use a variety of physical, administrative and technical measures to secure the data stored on our servers, including limiting physical access to our central data servers. Our policy is to allow only authorized personnel to access the physical areas where such servers are located. In addition, we use firewalls to protect the servers from outside intrusion. Please be aware, however, that no security measures are guaranteed to protect against unauthorized access.
Please note that information submitted on the www.valuedopinions.com site or otherwise sent to Research Now over the Internet may be transferred outside of the United States and outside of the European Economic Area (EEA), where data protection laws are not as strong as within these areas. Additionally, the United States does not place restrictions on the transfer of personal data outside of the United States. If you have any concerns in relation to such transfers, you should not use the Internet as a means of communication with Research Now.
7. Children's Privacy
Research Now believes that it's especially important to protect children's privacy online and encourages parents and guardians to spend time online with their children to participate and monitor their Internet activity. Although Research Now is based in the United Kingdom, Research Now complies with the U.S. Children's Online Privacy Protection Act of 1998 ("COPPA"). We do not seek to collect any personal information from children under 16 years of age. During the profile registration process, we collect birth date, and if an individual enters a birth date that indicates the individual is under 16, we block the registration and any personal information submitted by the individual is not saved in our database. From time to time, we may ask our adult survey respondents whether they have children residing with them who might have certain interests, such as favorite movies or music. In such event, we do not ask the child or parent to submit personally identifiable information about the child.
If you would like to contact us about your information, any information about your child, or to find out how you can have your child's information removed from our database, please see the "5. Accessing the Personal Information You've Provided" section of this policy.
8. Cookies
We may use technology to track the patterns of behavior of visitors to the Site. This can include using "cookies," small text files stored on your computer. A cookie is essentially a numerical user ID assigned to your computer that allows a website to store certain information about your online browsing. When we use cookies, we do so to help us recognize you as a prior user of this site. Among other things, cookies can save your passwords and webpage preferences (including those preferences for the Website). This improves the delivery of web pages the next time you visit the site and allows Research Now to provide you with information specifically tailored to your interests.We use two Cookies in relation to your personal data:
- the Basic Cookie we send to your computer stores only basic information you submit to the Site, which may include your name, address, phone number and email address. It is possible for Research Now to retrieve the information stored in the Basic Cookie;
- the Advanced Cookie incorporates a key which can identify tags contained in certain online advertisements relating to our clients and their products and services. If you click on an advertisement including the tag, the key will send Research Now an update confirming that you have linked to this advertisement. We use this information for the purposes specified above. We ensure that tags are not included in any advertisements which could provide information which amounts to sensitive personal data, for example information about your religious beliefs, your sexual life or your health.
Only information collected by Cookies as specified in this section of our privacy policy is automatically collected from Valued Opinions Panel Members. In the event that we do collect any personal data about visitors to the Site it is available only to Research Now. The Advanced Cookie is only sent to the computers of member of our on-line research panels. It is not sent if panel members do not provide consent by means of an opt out.
The Basic Cookies save your passwords and site preferences. This enables you to navigate the site and submit information to Research Now more quickly and efficiently.
The information collected by Advanced Cookies is used for the purposes specified above, including identifying you as a suitable candidate for particular studies so you can provide your opinions and receive the related rewards. If you do not wish to be identified as such a candidate you can modify your browser settings by clicking on the help section of your internet browser and following the instructions. For example, if you use Windows as your operating system, this should be done through the Settings Panel and the Internet Options tab. You can also delete Cookies which have already been sent to you.
If you do not want to receive the Cookies, please send an email to inquiries@valuedopinions.com or write to the Panel Manager at the address below confirming that you do not want to receive Cookies from Valued Opinions.
9. Other Websites
The Site contains links to other websites. Research Now is not responsible for the privacy policies and practices or the content of any websites which are linked to the Site.
10. Changes to this Policy
Please check this page periodically for changes as Research Now reserves the right, at its discretion, to change, modify, add, or remove portions of the Privacy Policy and the Site at any time. Your continued use of the Site following the posting of any changes to this Policy will mean that you accept such changes.
If we are going to use personally identifiable information in a manner materially different from that stated at the time of collection, we will notify the affected individuals by posting a notice on the www.valuedopionions.com site or via email.
11. How to Contact us
If you have any queries relating to this Statement, please feel free to contact us by letter at the following address:
The Panel Manager
Research Now Inc
220 Montgomery Street
Suite 1058
San Francisco, CA 94014
USA
12. Terms and Conditions of Use
Your use of Research Now's web sites, including this site, is subject to the terms of a legal agreement between you and Research Now, which is incorporated by reference herein. Please see our Terms and Conditions.