FAQ

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Information about Valued Opinions

How can I get in touch with Valued Opinions?

If you have queries about any aspect of our service or if you would like to make any suggestions to improve our service, please email us using our contact form. To ensure a swift resolution of your query please tell us what the subject of your enquiry is, and provide us with as much information as possible such as survey number, voucher redemption date etc.

Category: Information about Valued Opinions

How does Valued Opinions make money?

Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs. For this reason we charge researchers for collecting opinions of the people who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you!

Category: Information about Valued Opinions

In what ways will you contact me?

We contact you as set out in our Privacy Policy.  Primarily we will contact you by email, however on occasion we may contact you by SMS, by calling you or by sending a postal questionnaire to your registered address.
You will always be able to clearly identify any communication from us - emails and letters will be very clearly from Valued Opinions, text messages will always say 'VOP Research', and in any phone call we will clearly tell you that it is someone calling on behalf of Valued Opinions.
All our surveys are for genuine research purposes and your answers will never be used to try to sell you something at a later date.

Category: Information about Valued Opinions

Who is Research Now?

Research Now Ltd. is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Research Now work with reputable research agencies and manufacturers to assist in their understanding of customers by gaining the views of real people like you. For further information about Research Now, please refer to our corporate information section.

Category: Information about Valued Opinions

Will you protect personal information that I have given you?

Yes we will! We base our business on two valuable concepts, trust  and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Valued Opinions for research purposes only. Please see our Privacy Policy, which explains how we process your personal data as defined by the Data Protection Act 1998.

Category: Information about Valued Opinions

On what terms is our relationship based?

The relationship between Research Now Ltd, the company that owns Valued Opinions and this website and the members of the Valued Opinion Panel is detailed in this website's Terms and Conditions. The answers to the questions set out below do not form part of the contract between Research Now and the members of the Valued Opinions Panel.

Category: Information about Valued Opinions

Registration

How can I join Valued Opinions?

Thank you for your interest in Valued Opinions. In order to become a member of our panel, you need to register on our Join page Once registered, you will receive an activation email. You will have to click on the link to confirm your registration and activate your account.

Category: Registration

Will you contact me to ask for further information?

Sometimes we will contact you to ask more information to see if you fit the bill for a particular research project. These 'Hot Topics' usually only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players.
We don't credit your Valued Opinions account for doing these quick questions as we don't get paid ourselves for them, however depending upon the client's criteria, you may be pre-selected for a fully paid survey soon afterwards.

Category: Registration

Do I have to be 18 or over and live in the USA to join Valued Opinions?

Yes, this Valued Opinions panel is only available to residents of the US and at the moment we are not able to offer this service to people under the age of 18. If you are outside the US, there are other panels made for you!

If you live in the UK, please join www.valuedopinions.co.uk;

if you live in Ireland, please join www.irishopinions.com;

if you live in Australia, please join www.valuedopinions.com.au;

if you live in Canada, please join www.webperspectives.ca

and if you live in New Zealand, please join www.valuedopinions.co.nz;

Category: Registration

I have been invited to be a Mystery shopper by Research Now Ltd and received a check. What do I need to do?

If you have received a letter and check from a company claiming to be Research Now Ltd he check is not real.

It is a pretense to get you to send these scam artists your own money through Western Union or Money Gram. Often these letters claim that you can earn money by being a mystery shopper. Your assignment is to report your customer experience when utilizing the wire transfer services located at Wal-Mart, Target, or another retailer.

The money you will be wiring is your own, as the bogus check they sent you is not real. You may in fact incur additional fees from your bank, along with losing the money you have wired.

These scammers are not member of Research Now Ltd, have no connection to our organization or to any of our members, and have nothing to do with legitimate, professional survey research. Contact your local inspector to report this mail fraud.

Category: Registration

Can I register more than once with Valued Opinions?

No. We do not allow people to create more than one account with us. We are interested in the opinions of individuals and we cannot have people filling in the same survey for us more than once. We regard the creation of more than one account as fraudulent behavior and it will result in the termination of your membership. If you think that you may have created multiple accounts by mistake, please contact our member services department.

Category: Registration

Member status

Why can't I log in?

Please check the following settings on your computer:

Ensure that cookies are enabled

Ensure that ISP settings are not blocking access to our website  

Remove Adware and/or Spyware from your system

Ensure that your browser does not block access to our website

Ensure that your anti-virus settings accept our website

Ensure that your firewall settings accept our website

Ensure that you add the Valued Opinions web site www.valuedopinions.com as a Trusted Site on your browser by selecting Tools\Internet Options\Security\Trusted Sites, from your toolbar menu

If you still have problems please type manually www.valuedopinions.com in your browser rather than following the link after doing a survey.

Please note that passwords are case sensitive and check that your Caps Lock is switched off.

Category: Member status

How can I update my personal information?

if you wish to make any changes to your account, please log into your account at www.valuedopinions.com   and go to 'Update Account Information' where you should be able to make the necessary changes yourself.
If you wish to change your email address, please remember that it is also your username and make sure you use the new email address to log into your account after making the changes.

Category: Member status

What do I do if I have forgotten my password?

Please go to the log in page at www.valuedopinions.com. . Please click on the 'Forgotten your password?' link and you will be prompted to enter your email address. Your password will be  sent directly to your Inbox.

Category: Member status

Surveys

Why is the survey now closed?

The majority of our surveys are open for a few days.  However, some surveys are more popular than others and close quickly. 

We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.  We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly.

Category: Surveys

Why didn't I qualify for the survey?

We try to ask such questions as gender, age, location etc at the start of each survey because we look for different types of people to answer surveys.You may not qualify for a survey for many different reasons (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.

Please note that we will not pass on any of the information you have given to us in the course of uncompleted surveys to our clients.

Category: Surveys

Where can I find surveys?

Once you have become a member of Valued Opinions, you will be immediately eligible for invitations to take part in research. Please see our  Terms and Conditions which sets out the obligations of Research Now in respect to invitations to take part in research.

However, in general terms, when a survey comes up where a client needs the views of someone who, for example, lives where you do, then you will be put forward for invitation. It is then down to a little bit of luck as to whether you are one of the few hundred people who are asked to take part.

Category: Surveys

I was in the middle of the survey when I was sent straight to the Valued Opinions homepage. What happened?

In these cases the required amount of completed survey forms  has probably been fulfilled and no further responses were needed.

Please note that the process to determine whether enough responses have been gathered is fully automated to prevent people from completing surveys for which their information is no longer needed.

Rest assured that any information you provided in these cases will not be passed on to the client or any other third parties.

Category: Surveys

I have realised I picked the wrong answer. Can I change my replies?

Unfortunately, once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.

If we allowed our panellists to go back and change their answers, that person may see that they did not qualify, go back, change their answer  and continue taking the full survey. That person's answer would corrupt our data.

We realize there are times when a panellist makes an honest mistake and clicks the wrong button but unfortunately we cannot risk to invalidate our data.

Category: Surveys

How long does it take to complete a survey?

Surveys will vary in length, but  will typically take less than 15 or 20 minutes to complete. Each e-mailed invitation to participate in a survey will tell you how long it should take, and the survey deadline.

Category: Surveys

Can you re-send me the survey invite?

We are sorry but we can only distribute survey links once.

Category: Surveys

Why do I never receive invites to surveys?

Each survey has different criteria for its participants, but you can increase your chances of receiving surveys by completely filling out the 'Survey Options' section in your Valued Opinions account and by completing any 'Hot Topic' mini surveys that you are sent.

If you have never received any survey invitations from us, the emails we send you might be referred to your junk mail or SPAM folder by your provider. Please check these folders and add us to your safe list.

Category: Surveys

Why can't I open the survey?

If you have problems with opening the survey please check the following settings on your PC:

• Ensure that cookies are enabled
• Ensure that ISP settings are not blocking the survey
• Remove Adware and/or Spyware from your system
• Ensure that your browser does not block access to our site
• Ensure that your anti-virus settings accept our site
• Ensure that your firewall accepts our site

Where possible please try and access our surveys with the Internet Explorer browser, as this is the browser our surveys are currently optimized for.

Category: Surveys

How do I get invited to take part in surveys?

Once you have become a member of Valued Opinions, you will be immediately eligible for invitations to take part in research. Please see our  Terms and Conditions which set out the obligations of Research Now in respect to invitations to take part in research.

However, in general terms, when a survey comes up where a client needs the views of someone who, for example, lives where you do, then you will be put forward for invitation. It is then down to a little bit of luck as to whether you are one of the few hundred people who are asked to take part. 

Category: Surveys

Rewards

How can I claim my rewards?

To redeem your rewards, you need to log in to your Valued Opinions account. Under 'Rewards', please click on the link 'Claim your Rewards' that will appear when your balance reaches $20. You will be then prompted to choose and order  a voucher.

Category: Rewards

How can I enter the sweepstake?

Once you have completed your registration with Valued Opinions, you will automatically get a free entry to the sweepstake.

Category: Rewards

How often is the sweepstake held?

Sweepstakes are held quarterly: in February, May, August and November.

Category: Rewards

I have redeemed my voucher. When will I receive it?

If you ordered a paper voucher, please allow up to  28 days for delivery.

If you ordered a digital voucher, you should have received a confirmation email with the voucher code via email. The code of your voucher can also be found in Reward History section in your account.

If you have not received your voucher after 28 days, please contact our members services team choosing   'Voucher delay' as subject line, and specifying the type of voucher and the date you ordered it.

Category: Rewards

I have just finished a survey. Why is the reward not showing in pending credits?

Some surveys may be hosted by our affiliates, and may not show up in your pending credits.

Please rest assured that if you have completed the survey successfully  the reward will be added to your balance 28 days after the survey closes.

Category: Rewards

How do I check my account balance?

You can view your account balance anytime by logging into your account and checking My Rewards section.

Category: Rewards

Can I accumulate as much credit as I want?

Yes. You can accrue as much credit as you wish until you decide to claim your rewards.

Category: Rewards

Why haven't I received any credit yet?

When you have successfully completed a survey, the reward is held in pending status until the entire study has drawn to a close and the data has been processed. Please keep in mind that studies can take up to a month to finish, depending on the size and complexity of the study. Your Valued Opinions account will generally be credited within 28 days of successfully completing a survey.

If you have not received your credit after 28 days or a credit you were expecting has not shown up in your pending credit, please contact us so that we can investigate the delay.

Category: Rewards

Will I always be rewarded for taking part in research?

In general you will be rewarded by a credit to your Valued Opinions account.
The rewards work like this:

• At the beginning of every survey we ask certain questions to validate your eligibility to carry on the survey. Once selected to progress, simply complete any research - other than a Hot Topics questionnaire - and we will reward you with an amount, clearly stated up-front, which will be credited directly to your Valued Opinions account within 28 days.

• We do not offer rewards for 'Hot Topic' questions.

If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we can not reward this respondent. However, withholding a reward from someone occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.

Category: Rewards

Unsubscribe

What will happen to my outstanding credit?

Unfortunately you cannot claim this amount until your credit has reached the amount required to order a voucher.

Should you wish to re-subscribe, this amount will be restored to your account.

Category: Unsubscribe

Can I rejoin?

Yes. Should you wish to reactivate your account at any point in time, please feel free to contact our member services team and we will be more than happy to reactivate your account for you.

Category: Unsubscribe

Is there a minimum period of membership?

No. You can unsubscribe at any time by contacting us by phone, email or mail. Just click on the feedback button on our website or the contact link provided. If you wish to unsubscribe, you will find an unsubscribe button on every survey you receive.

Category: Unsubscribe